We stand behind every bottle of STEMOVA. If something isn't right, we'll make it right — no drama, no fine-print games.
30-Day Satisfaction Guarantee
Unopened bottles can be returned within 30 days of delivery for a full refund (excluding shipping). For hygiene reasons, opened serums cannot be returned — but if your product arrived damaged, defective, or you experienced a genuine reaction, contact us and we'll send a replacement or refund.
How to request a return
- Email hello@stemova.com within 30 days of delivery with your order number and reason.
- We'll reply within 24 hours with a return authorisation and pre-paid courier label (PH only).
- Pack the item securely and drop it at any J&T or LBC branch.
- Refunds are processed within 5–7 business days of receiving the return, back to your original payment method.
Damaged or wrong item?
Snap a photo within 48 hours of delivery and email us. We'll ship a replacement immediately — no return required.
Non-returnable
- Opened or used products (hygiene reasons)
- Gift cards and promotional items
- Items purchased from unauthorised resellers